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Booking Clerk Job Vacancy

Join the Plumbcare.com team!

We are looking for customer service professionals to join our busy booking team here at Plumbcare.com. Working with several of the UK's leading insurance providers as well as private customers, we provide plumbing and heating services across the north and require enthusiastic, customer focused individuals to coordinate jobs and provide that essential link between customers, clients and engineers.

Based at our Wakefield office, duties will include:

  • Taking client and customer enquiries and being the first point of contact for incoming queries and issues related to maintenance work
  • Logging jobs, job bookings and allocating jobs to engineers on the in-house system while asking questions to determine the nature of the problem, ensuring jobs get booked in with agreed service level agreements
  • Processing visit return requests from engineers and other paperwork as requested
  • Ensuring all scheduled work is completed within set timescales
  • Responding to email messages from customers seeking help

We run a busy office and you will need to be able to handle a high volume of calls on a daily basis. We offer full training but previous experience of call handling, job coordination or planning would be a distinct advantage. You will need to be computer literate and able to work under your own initiative.

Hours

We require you to be flexible to work shifts between 8am and 9pm Monday to Sunday. You will work shift rotas between these hours totalling 42.5 hours per week.

Due to being a 24 hours, 7 days a week company, overtime is also available during busy periods.

Salary

We are offering a starting salary of £19,000 with performance related progression to £21,000 with the potential of overtime to enhance your package. We are also dedicated to promoting from within offering the potential of career progression with the company.

We are a friendly, welcoming team and this represents a great opportunity to work for a vibrant, growing company. To apply, send your CV in the first instance to Chris White ([email protected]) and Tom Scott ([email protected]).

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Quotation Today

Complete the form below and one of the Plumbcare.com team will get back to you as soon as possible.

We are a Yorkshire-based company covering areas around Wakefield, Leeds, Sheffield and beyond. If you are unsure if we may be able to cover your area, please take a look at our locations page.

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