It’s common for homeowners to feel a little overwhelmed or cautious when calling a plumber for the first time, especially if you’re not too sure what you’re asking for. So what should you expect when calling a plumber for the first time?
1. If you’re calling your plumber because of an emergency, write down as much information about your issue as you can. This will mean that you won’t forget any points that might be important when you talk to them. Providing as much information as you can about the fault (and anything you might have been doing beforehand) will mean that your plumber will have a better idea of what work needs to be done and should be better prepared for carrying out your repairs.
2. If you’re looking for a new boiler, or have a non-urgent enquiry about an upgrade or some routine maintenance work, it can be beneficial to do some research beforehand. Whether this is finding out about possible solutions to your radiators not heating up properly, or learning the average cost of a new boiler, having some initial knowledge will mean that you won’t be heading into a conversation with no idea of what you’re asking for, and knowing what you require will help streamline the exchange and keep the process much more simple.
1. A good plumber will always walk you through the options available to you, and will explain what each service will consist of. This will all be done in a friendly and approachable manner and they will welcome any queries you may have, so don’t be afraid to ask about anything you’re unsure of - a good plumber with will always be happy to explain things further.
2. Your plumber also shouldn’t rush you to make a decision there and then. Choosing a plumber to work with is something that can take a lot of thought, and your engineer will understand this. They will provide you with any details you require, and will give you time to come to make a choice. If you do decide to go ahead with them, they will be happy for you to call them back at a later time or date.
3. When talking you through their services, a good plumber won’t confuse you with jargon. They will be sure to use language that you understand and, again, if you don’t understand something, they will always be willing to explain in more detail. A considerate engineer will also be sure to check that you are following what they’re saying and that you are clear about the services they can offer.
4. If you ask about costs, a good plumber should be transparent about their fees. Whilst they might not be able to give you a definite figure before they’ve seen what they will be working on, they should be able to tell you their standard hourly rates and any additional fees they charge.
5. They will understand if you need to run anything by a partner or housemate before making a decision. Hiring a plumber can be an investment, so whether you need to discuss costs, or you simply need to find out if they’re available so you can finalise a date with the engineer, they will be happy for you to talk to whoever else you need to before agreeing to hire them.
If you keep in mind that your plumber will always be happy to help you understand exactly what you need, and if you prepare as much as you can beforehand, then making your first call to a plumber will be easy. If you’re thinking about having some plumbing work carried out and want to find out how we can help, get in touch.
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Richard and Ash attended to my property when I had water dripping from living room ceiling. They explained everything that needed doing to find the root cause of the issue which included cutting a hole in my living room ceiling where the leak had come through. They made me feel at ease knowing they knew what they were talking about as I was stressing out not being able to use my bathroom facilities with a 5 month old baby in the house. They spent most of the evening outside in the snowy conditions fixing my frozen pipes outside then moving onto the cracked pipe under my shower which had caused the leak. They were both very polite, tidied up after themselves, made as little mess as possible and the hole in my ceiling is a neat little square that our plasterer should be able to fix without it been a big job. I wanted to say thank you to them, they are a credit to your company.