At Plumbcare.com, we do a lot of work for insurance companies, acting as a local contractor to conduct servicing and repairs for systems covered by home policies. Because we are delivering services on behalf of those national brands, the quality of our work has to reflect the service you would expect from the likes of Axa, Mitie and others. This is a responsibility that we don’t take lightly, and neither do they.
To authorise us to work for them, insurance companies insist on putting us through a rigorous suitability check. This covers a number of areas ranging from the skills and expertise of our engineers to the customer service our office staff gives. If we don’t impress them at that point, we don’t get the work.
The quality assurance process doesn’t stop there either; we continue to be audited on a regular basic to ensure that we consistently meet the standards that they have laid down.
If you’re a private customer, working directly with us, you may think that this has no relevance to you but that’s really not the case. Private customers speak to the same helpline staff and get the same engineers that insurance customers do, meaning that you experience the exact same high standards that insurance companies insist on. If it’s not good enough for Axa, it’s not god enough for you!
How many local plumbing firms can say that?!
Complete the form below and one of the Plumbcare.com team will get back to you as soon as possible.
I would like to express our complete satisfaction at the services of Plumbcare.com right from your initial visit to our home to provide us with the quote for the installation of the boiler by Glen, Tom and Matty, as well as the helpfulness and cheery nature of Rachel at your offices. We would definitely recommend Plumbcare.com to all of our friends and acquaintances and once again would just like to thank you for a swift, relatively mess-free installation and excellent levels of workmanship.