At Plumbcare.com, we do a lot of work for insurance companies, acting as a local contractor to conduct servicing and repairs for systems covered by home policies. Because we are delivering services on behalf of those national brands, the quality of our work has to reflect the service you would expect from the likes of Axa, Mitie and others. This is a responsibility that we don’t take lightly, and neither do they.
To authorise us to work for them, insurance companies insist on putting us through a rigorous suitability check. This covers a number of areas ranging from the skills and expertise of our engineers to the customer service our office staff gives. If we don’t impress them at that point, we don’t get the work.
The quality assurance process doesn’t stop there either; we continue to be audited on a regular basic to ensure that we consistently meet the standards that they have laid down.
If you’re a private customer, working directly with us, you may think that this has no relevance to you but that’s really not the case. Private customers speak to the same helpline staff and get the same engineers that insurance customers do, meaning that you experience the exact same high standards that insurance companies insist on. If it’s not good enough for Axa, it’s not god enough for you!
How many local plumbing firms can say that?!
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"I reported a fault with my boiler and Plumbcare came out and diagnose the fault within 4 hours. They sourced the part and sent an engineer out to repair it within 36 hours of the initial call which was brilliant. A special thanks to the repair engineer Darren, he was very polite and professional, he answered any questions I had and interacted with me very well. He is an asset to your company."