If you’ve had a plumber out from us during this recent cold snap we’ve had, it may be that you’ve had your emergency fixed by the MD of the company himself! With some of the coldest conditions seen in this area for many years, plumbing and heating emergencies – including burst pipes and broken boilers - went through the roof. Add in the snow and ice and not only did demand increase but some of our engineers were unable to access certain areas in their vans, exacerbating already challenging circumstances.
Not one to sit and watch his staff struggle, MD of the company Kristian Pashley stepped in. Not only did he travel round the area picking office staff up who were struggling to get in, he donned his uniform, picked up his tools and attended countless jobs himself (putting in 48 hours just at the weekend alone). So, if you had a plumber called Kris attend to your emergency you got our most senior member of staff!
Luckily Kris has kept his plumbing skills up over the years of running the company and it’s usually Kris who installs our Plumbcare Pods so everyone was in good hands.
The last week has been our busiest period ever in the history of the company and that has unfortunately meant that some people have had to wait longer than we would normally aim for and we’re still working with a backlog of jobs. We appreciate that this can be difficult to deal with as a customer but we’d like to thank people for their patience and understanding and please be assured that we are doing as much as we possibly can to attend to every call.
Complete the form below and one of the Plumbcare.com team will get back to you as soon as possible.