We are a 24 hour company and we will always do our best to get your heating system up and running as soon as we can in the event of a breakdown. Sometimes, however, delays can be caused by factors outside of our control such as part availability. Parts may have to be ordered in, especially more specialist items, and this can mean a day or two’s delay on the repair – especially if it falls on a weekend.
We understand that it can be difficult to manage with a compromised heating system, even for a short period, if you have children or vulnerable people in your home (for example) and you need it resolving as soon as possible so sometimes people ask us if it can be done faster if they source the part themselves. The answer to that is ‘possibly’ but there are a number of issues you need to be aware of before going down that route.
We can fit third party parts if you want us to, however we will always insist that you sign a disclaimer before we would do so because of the following reasons:
Because of all the above we really do recommend that we look after the whole repair; sourcing the parts, installing them and fixing the issue. However, you are the customer and ultimately it is your choice. If you’re happy to accept the above and sign the disclaimer then we will do it; your engineer will explain all the potential ramifications to you.
Happily, we can usually get parts pretty quickly and it’s often only when the weather is especially cold so demand is high or when parts are quite specialist that we experience these delays. In the meantime you can try to stay warm by following these tips. If cost is the issue, the old adage ‘buy cheap, buy twice’ has a lot of truth in it and the long term costs can be much higher if it doesn’t perform as it should.
If you do have an issue with your boiler and wish to discuss your options please give us a call on 0800 032 6478 or complete the form here on the right.
Complete the form below and one of the Plumbcare.com team will get back to you as soon as possible.