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Keeping engineers’ skills up to date

Regular training and continuous development essential to offering good service

At Plumbcare.com we have around 50 plumbing and heating engineers conducting up to 3000 jobs per month which can range from scheduled servicing and maintenance to responding to emergency breakdowns and floods. While we certainly have engineers with specialist areas of expertise, including our tech engineers who deal with the most complex of boiler issues, we need all engineers to maintain a strong all-round skill set to enable them to work on a range of plumbing and heating issues.

This is why continuous development and upskilling is so important. Even the most seasoned engineer benefits from regular training to deepen their knowledge and learn about new developments.

As well as regular reviews, we conduct periodic training to ensure engineers’ skills remain high and this month trainer Vaughn Wiles came in to train our gas engineers on Honeywell/Resideo systems including valves, programmers, thermostats and smart controls. The training was around both installation and fault finding.

We had two really productive days of development which will benefit both us as a service provider and, of course, our customers.





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