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Richard and Ash attended to my property when I had water dripping from living room ceiling. They explained everything that needed doing to find the root cause of the issue which included cutting a hole in my living room ceiling where the leak had come through. They made me feel at ease knowing they knew what they were talking about as I was stressing out not being able to use my bathroom facilities with a 5 month old baby in the house. They spent most of the evening outside in the snowy conditions fixing my frozen pipes outside then moving onto the cracked pipe under my shower which had caused the leak. They were both very polite, tidied up after themselves, made as little mess as possible and the hole in my ceiling is a neat little square that our plasterer should be able to fix without it been a big job. I wanted to say thank you to them, they are a credit to your company.