In order to be able to deliver plumbing and heating emergency breakdown contracts for insurance companies you need to have skilled engineers, capacity to cover large geographic areas, good customer service and 24 hour availability but one thing that is really vital, and often overlooked, is the tool that enables the flow of communication between the insurer and provider – accurate updating of the portal.
We were therefore delighted to be recognised for exactly that by AXA at its Network Conference this week.
It’s quite common to win awards for the service delivered by our engineers who are there on the frontline, resolving issues for customers, but the ‘behind the scenes’ mechanics of enabling that to take place can often be overlooked.
The portal is vital for keeping the insurer informed about the progress of jobs, allowing them to be resolved efficiently. Winning this award demonstrates the work of the office-based team who are responsible for updating the portal and providing accurate and detailed information.
Well done to Chris White and his team for this award.
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"I reported a fault with my boiler and Plumbcare came out and diagnose the fault within 4 hours. They sourced the part and sent an engineer out to repair it within 36 hours of the initial call which was brilliant. A special thanks to the repair engineer Darren, he was very polite and professional, he answered any questions I had and interacted with me very well. He is an asset to your company."