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Investment in technology improves customer service at Plumbcare

29 October 2020

call centre

Being able to speak to us on the phone quickly needs to be a given for a reactive plumbing and heating company such as ourselves. Our previous phone system had become no longer fit for purpose so we are pleased to to report that we have made huge investments in state-of-the-art call centre technology to better meet the needs of end users and insurer clients.

Landlords: providing Gas Safety Certificates during lockdown

6 May 2020

Boiler service

Landlords have an obligation to keep tenants safe by conducting annual servicing on gas appliances and issuing a Landlords' Gas Safety Certificate, but is that still possible during lockdown? Here is some guidance for landlords.

Landlords: your obligations for gas safety

28 February 2019

Tenancy agreement

If you own properties that you rent out you have a legal responsibility to make sure they are safe for your tenants. You have to make sure that all gas appliances, pipework, chimneys and flues in the property are safe by having them serviced annually by a Gas Safe Registered engineer. They will then provide you with a Landlords’ Gas Safety Certificate, also known as a CP12. You need to provide a copy of this to your tenants within 28 days and whenever a new tenant moves in. Here's what you need to know.

Challenging our tech engineers

4 February 2019

Tech challenge for engineers

Challenging our heating engineers to troubleshoot and resolve issues using test boards allows us to promote them internally to tech engineers, enabling us to offer a consistently high level of technical service and facilitate career progression within the company.

Watch that water leaks don’t become a drain on your bottom line

7 December 2018

Underground water pipe

Imagine your water provider found a leak on your premises and threatened to charge you £7000 if you don't get it fixed within 14 days. That's what happened to a Wakefield firm but luckily we were able to help them resolve it quickly for a fraction of that cost.

Plumbing excellence is a given. Accurate live data is where providers differentiate

26 October 2018

call handlers updating insurance portals

No longer is being able to deliver a highly skilled plumbing and heating service enough for the insurance industry. This is a basic expectation. True excellence lies in the accurate sharing of live data.

Most accurate portal updating for AXA

11 October 2018

AXA award for

The office team wins Most Accurate Portal Updating award from AXA

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We are a Yorkshire-based company covering areas around Wakefield, Leeds, Sheffield and beyond. If you are unsure if we may be able to cover your area, please take a look at our locations page. Plumbcare will only ever use your details to reply to your enquiry and we’ll never send you any spam. Ever.

Gas Safe Register
OFTEC Registered Business
CHAS Accredited Contractor
Safe Contractor Approved
Watersafe Quality Assured
Worcester Bosch Accredited Installer