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New phone system brings instant improvement in service levels

28 October 2020

call centre

We recently announced the investment we had made in new call centre technology. That new system is now in place and we are pleased to announce that it has already made a huge improvement in customer service levels with a reduction in call waiting times, live data to allocate extra resources when needed, and the ability to seamlessly integrate staff working in the office and from home.

5 Steps to protect your plumbing and heating before winter

21 October 2020

Frozen outdoor tap

Winter will soon be here and freezing temperatures can be a challenge for your plumbing and heating. Don't worry though as there are 5 simple jobs you can do to get your home winter-ready and help protect yourself against winter plumbing problems.

Investment in technology to boost customer service at Plumbcare.com

7 October 2020

call centre

As a reactive plumbing and heating firm, we know the importance of being able to get through to us quickly on the phone. We also acknowledge that our telephone system has been experiencing problems and that it has become unfit for purpose, leading to a lot of frustration for customers and ourselves. That is why we have invested in new technology that will allow us to offer a responsive and streamlined service, whether you're dealing with a call handler in the office or working from home, during continued restrictions.

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We are a Yorkshire-based company covering areas around Wakefield, Leeds, Sheffield and beyond. If you are unsure if we may be able to cover your area, please take a look at our locations page.

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OFTEC Registered Business
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Safe Contractor Approved
Watersafe Quality Assured
Worcester Bosch Accredited Installer