Reviews can be a great way to gauge a company's services, as they come direct from customers. However, they can also be written at times of challenge and may not always reflect the full story so how useful are they? Here is our guide to using reviews in context as a useful assessment of customer service and workmanship.
"May I thank you and your engineer who attended my home this week.
The engineer was so polite, helpful and good at his work, I worked in the gas industry (British Gas / Transco) for 30 years and understand what the service involves and the service required, and your service is excellent! Please pass my thanks on to the engineer involved."