As a reactive plumbing and heating firm, we know the importance of being able to get through to us quickly on the phone. We also acknowledge that our telephone system has been experiencing problems and that it has become unfit for purpose, leading to a lot of frustration for customers and ourselves. That is why we have invested in new technology that will allow us to offer a responsive and streamlined service, whether you're dealing with a call handler in the office or working from home, during continued restrictions.
New local lockdowns across Greater Manchester, Bradford, Calderdale and Kirklees may have left you unsure about who can come into your home now. Here are the rules that apply to tradespeople undertaking work in your home.
Strict covid-19 rules at the start of lockdown were restrictive but simple to understand. Now that restrictions are relaxing, there is an element of personal judgement around whether to go ahead with non-urgent jobs in the home. So, how can you be confident in moving forward with getting things fixed and even proactive home improvement projects while still in the grip of a pandemic?
Thus far we have focused on emergency repairs and boiler servicing but we're pleased to announce that we are now offering a full range of all our services - subject to our usual covid-19 working practices of course, including use of PPE and hand sanitiser, and social distancing. So, if a dripping tap or a temperamental toilet has been driving you mad, or you just want to do some proactive maintenance or home improvement such as a powerflush or having a new shower installed, you can now get that sorted!
If you have a water meter you may find your bills going up during lockdown due to everyone being at home much more. Even if you're not on a meter, it makes sense to conserve water - especially during the summer months. Here are a few ways you can do that.
Boiler servicing is non-urgent but it is essential. Now that you CAN have boiler servicing done during lockdown, is it something that you SHOULD be doing? We take a look at the case for going ahead with it, if it is due.
If you live in rented accommodation, your landlord has a responsibility to keep you safe from carbon monoxide poisoning by servicing your appliances annually. However, if yours is due during lockdown, can and should this still be completed? Read our guide
Lockdown is proving to be a stressful time for many so the last thing you need at the moment is to experience a plumbing or heating emergency. If that happens, don't worry; we are here to help you. However, there are a number of small things you can do to minimise the chances of a breakdown and keep the plumber away!
The coronavirus lockdown clearly means that the way we deliver our services, and the range of services that we offer, have changed. While we are posting regular updates, we thought it would be useful to summarise everything into a Frequently Asked Questions format. We will continue to add to this and update it throughout this challenging period.
With all of us on the look out for symptoms of the coronavirus, make sure you know the difference between that and carbon monoxide poisoning. The two can have similar symptoms and lockdown conditions can add extra complications but each needs a very different response. Here's how to ensure you don't confuse them and follow the right advice.