As the temperature is only going to get colder as we move towards winter, your pipes are vulnerable to freezing which could cause blockages, floods, and boiler breakdowns. Luckily, it's simple to protect them against the cold and you can even claim free equipment to do it. Read how here.
As a reactive plumbing and heating firm, we know the importance of being able to get through to us quickly on the phone. We also acknowledge that our telephone system has been experiencing problems and that it has become unfit for purpose, leading to a lot of frustration for customers and ourselves. That is why we have invested in new technology that will allow us to offer a responsive and streamlined service, whether you're dealing with a call handler in the office or working from home, during continued restrictions.
Lockdown is proving to be a stressful time for many so the last thing you need at the moment is to experience a plumbing or heating emergency. If that happens, don't worry; we are here to help you. However, there are a number of small things you can do to minimise the chances of a breakdown and keep the plumber away!
An explanation about how our appointments work, why they work that way and why we offer a 30 minute pre-call rather than provide timings.
You may have a home boiler cover policy and think that your boiler will be fixed under that if it breaks down but are you aware of the terms of the policy and what that actually includes? You may be left with a big unexpected bill if your claim is invalidated for any of these common reasons.
Nobody enjoys paying out for boiler repairs but using cheap parts instead of genuine manufacturer parts can be a false economy and cost much more in the long term.
When your boiler breaks down, a natural reaction is to panic - no one wants to sit in a house with no central heating and no access to hot water - but preparing for an emergency will mean that you can stay calm so you can solve the problem faster.
"I reported a fault with my boiler and Plumbcare came out and diagnose the fault within 4 hours. They sourced the part and sent an engineer out to repair it within 36 hours of the initial call which was brilliant. A special thanks to the repair engineer Darren, he was very polite and professional, he answered any questions I had and interacted with me very well. He is an asset to your company."