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Majority unaware that DIY gas jobs could invalidate home insurance

22 January 2021

DIY

Having a go at fixing your boiler or your electrics could save you money but could also be unsafe. However, did you realise that it could also invalidate your home insurance, boiler cover insurance, and home emergency insurance? According to a recent survey, 90% of Brits were unaware of this.

Ways to stay warm when the weather is freezing

15 January 2021

stay warm

With all of us staying at home much more due to covid restrictions, it's important to know how to stay warm inside and how we can supplement our central heating with free measures to reduce energy consumption and save money.

How to stop your pipes freezing

14 December 2020

frozen pipe

As the temperature is only going to get colder as we move towards winter, your pipes are vulnerable to freezing which could cause blockages, floods, and boiler breakdowns. Luckily, it's simple to protect them against the cold and you can even claim free equipment to do it. Read how here.

Plumbing upgrades that could make your life easier

30 November 2020

smart heating

Plumbing upgrades can change how you live in your home and offer many benefits. Ranging from having an outside hot water tap to a downstairs bathroom installed, these enhancements can change your life! Here are just a few examples.

Are you a heating engineer who has lost their job due to the covid crisis?

12 November 2020

Gas Safe engineer

Many people have sadly lost their jobs or seen their businesses decline during this pandemic. While not as vulnerable as some industries, engineers in the plumbing and heating sector have still found themselves out of work. If this is you, then we want to hear from you. We are actively seeking new gas engineers to join our friendly team and we particularly want to give opportunities to those who have been affected by the covid crisis.

New phone system brings instant improvement in service levels

28 October 2020

call centre

We recently announced the investment we had made in new call centre technology. That new system is now in place and we are pleased to announce that it has already made a huge improvement in customer service levels with a reduction in call waiting times, live data to allocate extra resources when needed, and the ability to seamlessly integrate staff working in the office and from home.

5 Steps to protect your plumbing and heating before winter

21 October 2020

Frozen outdoor tap

Winter will soon be here and freezing temperatures can be a challenge for your plumbing and heating. Don't worry though as there are 5 simple jobs you can do to get your home winter-ready and help protect yourself against winter plumbing problems.

Investment in technology to boost customer service at Plumbcare.com

7 October 2020

call centre

As a reactive plumbing and heating firm, we know the importance of being able to get through to us quickly on the phone. We also acknowledge that our telephone system has been experiencing problems and that it has become unfit for purpose, leading to a lot of frustration for customers and ourselves. That is why we have invested in new technology that will allow us to offer a responsive and streamlined service, whether you're dealing with a call handler in the office or working from home, during continued restrictions.

How to prevent heat escaping from your home

29 September 2020

Thermal heat scan

Given we spend a reasonable chunk of our monthly income on heating our homes, it makes sense that we should do as much as we can to prevent that heat from escaping. We look at various ways to retain the heat in your home, ranging from large home improvement projects to simply changing your behaviours.

Heating not coming on? Could be something simple

22 September 2020

cold radiator

Turning the heating on after the summer doesn't always go to plan and you may find it doesn't come on as hoped. Don't worry though as there could be a simple explanation that could be easy to resolve yourself. Read our troubleshooting guide here before calling out an engineer!

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