Having a go at fixing your boiler or your electrics could save you money but could also be unsafe. However, did you realise that it could also invalidate your home insurance, boiler cover insurance, and home emergency insurance? According to a recent survey, 90% of Brits were unaware of this.
With all of us staying at home much more due to covid restrictions, it's important to know how to stay warm inside and how we can supplement our central heating with free measures to reduce energy consumption and save money.
As the temperature is only going to get colder as we move towards winter, your pipes are vulnerable to freezing which could cause blockages, floods, and boiler breakdowns. Luckily, it's simple to protect them against the cold and you can even claim free equipment to do it. Read how here.
Plumbing upgrades can change how you live in your home and offer many benefits. Ranging from having an outside hot water tap to a downstairs bathroom installed, these enhancements can change your life! Here are just a few examples.
Many people have sadly lost their jobs or seen their businesses decline during this pandemic. While not as vulnerable as some industries, engineers in the plumbing and heating sector have still found themselves out of work. If this is you, then we want to hear from you. We are actively seeking new gas engineers to join our friendly team and we particularly want to give opportunities to those who have been affected by the covid crisis.
We recently announced the investment we had made in new call centre technology. That new system is now in place and we are pleased to announce that it has already made a huge improvement in customer service levels with a reduction in call waiting times, live data to allocate extra resources when needed, and the ability to seamlessly integrate staff working in the office and from home.
Winter will soon be here and freezing temperatures can be a challenge for your plumbing and heating. Don't worry though as there are 5 simple jobs you can do to get your home winter-ready and help protect yourself against winter plumbing problems.
As a reactive plumbing and heating firm, we know the importance of being able to get through to us quickly on the phone. We also acknowledge that our telephone system has been experiencing problems and that it has become unfit for purpose, leading to a lot of frustration for customers and ourselves. That is why we have invested in new technology that will allow us to offer a responsive and streamlined service, whether you're dealing with a call handler in the office or working from home, during continued restrictions.
Given we spend a reasonable chunk of our monthly income on heating our homes, it makes sense that we should do as much as we can to prevent that heat from escaping. We look at various ways to retain the heat in your home, ranging from large home improvement projects to simply changing your behaviours.
Turning the heating on after the summer doesn't always go to plan and you may find it doesn't come on as hoped. Don't worry though as there could be a simple explanation that could be easy to resolve yourself. Read our troubleshooting guide here before calling out an engineer!
"Fantastic service today from Josh! Our bathroom shower started gushing water in the night and leaked through to the living room so had to turn the mains water off to stop it. He was round the following morning and got it sorted quickly for us despite the issues we are all currently facing. Really friendly too - thank you!"