We recently announced the investment we had made in new call centre technology. That new system is now in place and we are pleased to announce that it has already made a huge improvement in customer service levels with a reduction in call waiting times, live data to allocate extra resources when needed, and the ability to seamlessly integrate staff working in the office and from home.
Winter will soon be here and freezing temperatures can be a challenge for your plumbing and heating. Don't worry though as there are 5 simple jobs you can do to get your home winter-ready and help protect yourself against winter plumbing problems.
As a reactive plumbing and heating firm, we know the importance of being able to get through to us quickly on the phone. We also acknowledge that our telephone system has been experiencing problems and that it has become unfit for purpose, leading to a lot of frustration for customers and ourselves. That is why we have invested in new technology that will allow us to offer a responsive and streamlined service, whether you're dealing with a call handler in the office or working from home, during continued restrictions.
Given we spend a reasonable chunk of our monthly income on heating our homes, it makes sense that we should do as much as we can to prevent that heat from escaping. We look at various ways to retain the heat in your home, ranging from large home improvement projects to simply changing your behaviours.
Turning the heating on after the summer doesn't always go to plan and you may find it doesn't come on as hoped. Don't worry though as there could be a simple explanation that could be easy to resolve yourself. Read our troubleshooting guide here before calling out an engineer!
As Gas Safety Week 2020 draws to a close, our last blog is a round up of 10 facts about gas, most of which have been taken from our blogs this week, that you may not know.
You may have heard of Gas Safe registration, you may even realise that only Gas Safe registered engineers can work on gas appliances but do you know what it takes to become Gas Safe registered or what that means to you as a customer? Here is what you need to know.
A pledge has been made to become carbon net zero by 2050. While this may seem like a long time away, gas boilers will no longer be allowed to be installed in new build housing from 2025 giving us just 5 years to find a viable alternative. So, what might those alternatives be? We take a look at some of the likely options we could all be adopting in the not too distant future.
Do you pay much attention to your boiler other than when there is an issue with heat or hot water? Your boiler could still be providing these even if it's become dangerous so it's important to recognise the red flags that there is an issue that could pose a risk to health, or even life.
We all know that gas can be dangerous (otherwise Gas Safety Week wouldn't be required!) but do you know why? We take a look at what makes gas dangerous and how you can protect your family from the associated risks.